PlanetSuzy Privacy Policy: Protecting Your Personal Information

1. Introduction and General Provisions

Welcome to PlanetSuzy. Your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how it is used, shared, and protected, and the choices you have regarding your data. By accessing or using the PlanetSuzy platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

This policy applies to all services offered by PlanetSuzy, including our website, mobile applications, and any related services (collectively, the "Service"). It does not apply to the practices of third parties that we do not own or control.

2. What Data We Collect

To provide you with a personalized and secure experience, we collect several categories of information:

• Information You Provide: This includes data you submit during registration (such as your email address, username, age, gender, and preferences), profile details, communications with other members, and any content you upload.
• Automatically Collected Information: When you use our Service, we automatically gather technical data like your IP address, device type, browser information, operating system, pages viewed, and usage patterns.
• Location Data: With your consent, we may collect approximate location information (city/region level) to suggest potential matches and personalize your experience.
• Communication Data: We retain records of your communications with our support team and any feedback you provide.

3. How We Use Your Data

Your information is utilized to operate, maintain, and enhance the Service. Specific uses include:

• Creating and managing your account, and providing personalized match suggestions.
• Facilitating communication between members in a secure environment.
• Improving our algorithms, features, and overall user experience through analysis of aggregated, non-identifiable data.
• Sending you service-related announcements, updates, security alerts, and support messages.
• Preventing, detecting, and investigating fraud, unauthorized access, and other prohibited activities.
• Complying with legal obligations and enforcing our Terms of Service.

4. Sharing Data with Third Parties

We value your trust and do not sell your personal information. We may share data in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to perform functions like hosting, data analysis, payment processing, customer support, and email delivery. They access only the data necessary to perform these tasks under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, or safety of PlanetSuzy, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
• With Your Consent: We will share personal information with third parties when we have your explicit consent to do so.

5. Data Protection & Security

We implement a comprehensive suite of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS) for data in transit, secure server infrastructure, strict access controls for our personnel, and regular security assessments.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords and to log out of your account after using shared computers.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can review and update your account information at any time by logging into your profile settings.
• Deletion: You may request the deletion of your account and associated personal data, subject to certain legal exceptions we must retain (e.g., transaction records for legal compliance).
• Communication Preferences: You can opt-out of non-essential promotional communications by following the unsubscribe instructions in those emails. You cannot opt-out of service-related messages.
• Data Portability: Upon request, we can provide you with a copy of your personal data in a structured, commonly used format.
• To exercise these rights, please contact us using the information in the "Contact" section below. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

PlanetSuzy uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

• Essential Cookies: Required for the site to function (e.g., maintaining your login session).
• Performance/Analytics Cookies: Help us understand how visitors interact with the website, allowing us to improve performance.
• Functionality Cookies: Remember your preferences (like language or region) to provide a more personalized experience.

Most web browsers allow you to control cookies through their settings preferences. However, limiting certain cookies may affect the functionality of our Service.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this page regularly for the latest information on our privacy practices.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

Email: [email protected]
Mailing Address: PlanetSuzy Privacy Office, 123 Cosmic Lane, Suite 500, San Francisco, CA 94107, USA.

We are committed to working with you to resolve any issues promptly and fairly.